Support

We are here to help you with Racha.

Write to support@rachagames.com. We usually reply within 1 or 2 business days, in Spanish or English.

Frequently asked questions

How does the streak work?

The puzzle day runs from 3:00 to 2:59, local time. You keep the streak when you complete all 3 of the day's games (La Palabra, Refranero and Cuentas) in your active language within that window. Completing counts even if you do not win: using all 6 guesses in La Palabra or settling in Cuentas still completes the game. Archive plays do not affect the streak.

I lost my streak. Can I get it back?

With Racha+ you can repair the streak 1 time per calendar month. The repair offer appears during the 72 hours after the break and restores the length your streak had. After that window the offer expires, and the streak starts again with the next completed day.

Do I need a connection to play?

The app downloads puzzles days in advance, so you can usually play offline. If the very first launch happens without a network, a bundled backup puzzle set is used so your day still counts.

How do I restore my purchases?

If you reinstalled the app or switched devices, open Settings inside Racha and tap Restore purchases, using the same Apple account you subscribed with. The button also appears on the Racha+ screen.

How do I manage or cancel my subscription?

Subscriptions are managed from your Apple account: on iPhone, open Settings, tap your name, then Subscriptions. You can also get there from Racha, under Settings, Manage subscription. To avoid renewal, cancel at least 24 hours before the period ends; you keep access until the end of the paid period. Refunds are handled by Apple at reportaproblem.apple.com.